EyeSpy Frequently Asked Questions

There are some things that are hard to put into words. Seen a puppy but don't know its breed? Love your friend's shoes and want to know where to buy them? For searches like these, use EyeSpy, the world's best object recognition app and platform. EyeSpy gives you answers to every visual unknown at the snap of your mobile camera. Identify animals, cars, fashion, movie posters, barcodes, words or anything else you can see with your eyes.

Simply take a photo and EyeSpy will tell you what it is and where you can buy it. Sometimes pictures really are worth a thousand words.

Q: How do I take a photo?

A: Open the EyeSpy app on your phone. Once the app loads, tap on the blue "capture" button - located in the bottom, middle of the screen. Once you have taken the photograph, circle the object in the image you would like to identify.

Q: How can I upload pictures from my camera roll into EyeSpy to be identified?

A: In the home screen, tap on the "camera roll" button, located to the left of the "capture" button. A message such as "EyeSpy would like to access your camera roll" will appear. Select "OK" and then select an image from your camera roll that you would like to identify.

Q: How do I save and/or share an image?

A: After EyeSpy identifies an object, you are given a number of results relating to that object under the "INFORMATION" and "PRICES AND PLACES NEAR ME" options. On these results pages, there is an option to Save and Share the image to your own EyeSpy profile and/or share the image to your social networks.

Q: How do I turn off the voice if I do not want EyeSpy to read my results out loud?

A: Switch your phone to silent mode.

Q: How do I scan barcodes?

A: In the home screen, place the barcode in the camera view and tap on the capture button. Once you have taken the photograph, circle the barcode.

Q: How do I scan a QR code?

A: In the home screen, place the QR code in the camera view and tap on the capture button. Once you have taken the photograph, circle the QR code.

Q: How do I get a movie trailer?

A: A movie trailer is available when the user takes a picture of a movie poster or a dvd that has the corresponding trailer in the EyeSpy database. In the home screen, ensure the movie poster or dvd is in the camera view and tap on the capture button. Once you have taken the photograph, circle the movie poster or dvd. NOTE: Not all movies have a trailer in the database.

Q: How do I delete individual images saved to my EyeSpy profile?

A: In the home screen, log in, then tap on the "Delete" button. Once you locate the image you want to delete, swipe it to the left and confirm by tapping "Delete".

Q: After my image gets identified, does EyeSpy save it to my phone?

A: Yes, EyeSpy saves all images taken to your camera roll.

Q: How do I deny EyeSpy permission to access my photos?

A: To grant or deny EyeSpy access to the photo library access the device's Settings > Privacy > Photos and change the privacy as desired.

Q: How do I turn the GPS (location search) ON or OFF?

A: To turn the GPS results ON or OFF go to the device's Settings > Privacy > Location Services and change the privacy as desired.

Q: How can I prevent my images appearing in the LIVE FEED and WHAT'S HOT list?

A: Tap on the gear icon (bottom left) > tap on "Live Feed" > unselect "Show my images in the Live Feed"

Q: How do I access the flash?

A: In the capture screen, tap on the option to turn the flash on or off.

Q: Why did my account get suspended?

A: The suspension is triggered whenever someone breaches EyeSpy's Terms of Service at www.EyeSpy.com/Legal/Terms. Contact us at contact@EyeSpy.com to notify us of the suspension. We'll review your account and provide you with further instructions.

Q: How do I contact EyeSpy support?

A: Click on the gear icon on the bottom left of the app. Then click on the "Feedback" option. You can also contact EyeSpy support by sending an email to contact@EyeSpy.com.